Everything You Need To Know About AliExpress Refund Policy

Refunds are credited back to your original payment method. If you use a credit card, the refunded amount will be added to your card balance. For PayPal payments, the refund will be credited to your PayPal balance.

Similarly, if the 15-day period has elapsed, you will no longer be eligible for free returns. To perform a normal return, you must navigate to the “My Orders” section on your AliExpress account and open a dispute. AliExpress is one of the most established e-Commerce platforms that millions of buyers flock to due to its affordable pricing and trendy products.

• If you still have any questions about the AliExpress return policy, simply send an email to
• It’s important to start the refund process within a specified timeframe and submit necessary evidence, such as photos.
• Be sure to check whether they accept returns, as some items may not be eligible for return or may require you to pay for return shipping.
• If you use an AliExpress wallet, the refund will be added to your AliExpress account balance.

To start, check the status of your refund by clicking here and checking the “Payment” tab. But if you have doubts about whether the refund has been processed or what is the status of the refund, there is a way to know, in detail, what the status of our request is. You have to go to your order list, look at the details of your order and look for the tab “Payment” or also called “Finance”.

Using the AliExpress app simplifies the entire return process. From finding your order to tracking your return, the app ensures a smooth experience. Whether you’re dealing with a damaged item or just changed your mind, the app has you covered. Returning an item on AliExpress can feel tricky at first, but don’t worry—you’re not alone.

In such instances, escalation to AliExpress might be necessary for resolution. You will be prompted to choose the reason for your dispute. Clearly state your reason and provide any necessary evidence, such as photographs or messages exchanged with the seller. Most suppliers prefer to resolve things quietly, especially if you’re a repeat buyer or run multiple stores. This is why building long-term supplier relationships can pay off, they’re more likely to prioritize your request and act fast. Once you understand the issue, check the order’s backend status.

Because of this, AliExpress has created the Buyer Protection Program to grant its customers the right to refunds. In this case, the buyer returns the purchase back to the seller and receives a full refund on Aliexpress. It is important to note that in some situations it is the buyer who pays for the return shipping, if it is not specified in the terms and conditions. If your refund request is denied, you can appeal by providing additional evidence or contacting AliExpress customer service for assistance. Make sure to clearly outline your issues and any supporting documentation.

This makes it easy to stay on top of the return process without any guesswork. Sometimes, the seller may offer a partial refund or another fix. Although AliExpress offers solid protections for buyers, it is always better to take preventive measures to avoid problems. In conclusion, despite the fears that shopping on a foreign platform like AliExpress might arouse, it has implemented effective mechanisms to protect its customers. Your payment is sent to the seller only when you have confirmed receipt of the product. Therefore, the seller is motivated to ensure proper delivery.

AliExpress provides flexible return policies, including the Free Return Without Cause program. Buyers can generally enjoy up to 90 days to return items from the date of order, or 15 days after receiving the products to change their mind. Alternatively, buyers can also report any product issues by opening a dispute request or to request for a Free Return.

From the moment the refund is issued on AliExpress, the money will be received within 3 to 20 working days, depending on the bank. If you still have any questions about the AliExpress return policy, simply send an email to If you’re not really set on returning the faulty product via the AliExpress return policy, we’d advise you to contact the seller.

Remember to read individual seller policies as they may vary. Understanding this policy can enhance your confidence while shopping, making it easier to enjoy finding great deals on AliExpress. If you’re considering making a purchase on AliExpress, one of the most important aspects you’ll want to familiarize yourself with is the refund and return policies. Knowing how these policies work can help ensure a smooth shopping experience, protect your rights as a buyer, and give you peace of mind when shopping for products online.

Whether it is possible to ship back a product on Aliexpress is an important question asked by some buyers who are disappointed with the parcel they received. Knowledge of the main types of returns and compliance with the terms will help you successfully resolve any disputable situations. Don’t forget to check the terms before buying, and keep documents and evidence in case of disputes. Aliexpress is a popular online shopping platform offering millions of items at affordable prices. However, not always the order meets expectations, and in such cases there is a need to ship back the goods or issue a refund.

In some cases, processing the refund may take longer than expected. Patience and following up with AliExpress support can help aliexpress resolve these delays. The seller receives the request and has a certain period to respond. They may agree to the refund, propose a solution, or refuse the request.

Common Issues That May Arise

You typically need to file a refund request within 15 days of receiving your item. However, it’s crucial to check the specific terms outlined for each order as the timeframe can vary based on the seller’s policies. If a buyer receives an item that is defective or damaged, they can initiate a return process. Buyers need to provide evidence, such as photographs, to support their claim.

Partial or Full Refund without Returning the Goods

Furthermore, they can make up to three free returns a month. While they are open about their return policy, many buyers are still unfamiliar with the terms and the overall return process. AliExpress offers various options for returning items due to several reasons. AliExpress is a globally renowned online marketplace offering a vast selection of products. However, like any other online retailer, AliExpress may occasionally deliver defective, damaged, or misrepresented items. That’s why understanding the AliExpress return policy is essential to secure a refund or exchange, especially when you encounter such issues.

Once you’ve filled in all the required details and attached supporting documents, submit your dispute. You will receive a confirmation, and the seller will be notified. Even if the issue wasn’t your fault, your customer will remember how smoothly—and how kindly—you handled the problem. A small refund or fast resolution can protect you from bad reviews, chargebacks, or customer churn. Before it turns into a bigger problem, message the AliExpress seller to settle it. Many are willing to work with dropshippers and will quickly offer a refund or reshipment to avoid disputes.

If the seller confirms the order’s cancellation within 24 hours, the transaction will close, and you will receive a full refund within 3-20 business days. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. Indicate whether the goods arrived or not and the sum of refund you are claiming. It is still important to contact the seller and AliExpress and check if they will accept the return if you opt to pay for the shipping costs.

You can also upload related evidence with the supplier, such as screenshots or messages. Here are 4 steps to request a refund on AliExpress that you can follow easily. What should you do when you have concerns while you’re ordering online? Sometimes, they lose your pack, and the product may never come. If the seller agrees, you’ll receive an automatic refund, without a return of course, since you never received the item. If the difference is obvious, AliExpress will often offer a refund without return, especially if the item is cheap.

Follow these steps to return your item and avoid problems. Whether you need help opening a dispute or have questions about the refund process, do not hesitate to contact them. One of the major concerns with online shopping, especially on foreign platforms like AliExpress, is the fear of not getting a refund in case of a problem. With this done, DoNotPay can help you write a dispute letter to your bank and make your claim stronger by including relevant VISA and Mastercard codes.

Once you organize a pickup request, a logistics agent will collect the return package from your address. Next, repack your item in its original packaging and include the seller’s address on it. Now you should send it back to China via registered mail. You can then provide the seller with the courier company’s details and tracking number. If the item is of insignificant value, it may be best to simply keep the item.

Lusine Sirunyan

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